Quote from: Ojima-ojo on Today at 07:49:47 PM

First which document do you use for the verification a d how many documents did you submit for the verification request, the reason for asking this is because some times their are documents that if the name arrangement varies, it will become hard or even impossible to proces them for kyc verifications, what I will advice you is to first of all check which casino that you already have verification on, and check the document you use on them, if is your driver license or other Ids you will likely to be able to pass through the kyc using that same documents.

Quote from: yumeyume on Today at 07:28:58 PM

Hello i am currently living in Ukraine, after winning some bets i got a notification from BC GAME to complete advanced KYC. I tried 1 time with my national passport, in Ukraine we have a book format of passport. After submitting everything i got a notification that my KYC is failed for not even mentioning a reason. I opened a chat with support and they reseted my KYC and i tried again. Second attempt was with my foreign passport and again i failed. Is it a way that can help me to finish KYC process ?
Live support are keep on telling me we are waiting for updates

There is definitely a reason why your KYC verification request is being rejected, and that reason I believe they should tell you because you deserve to know, I will suggest you chat the customer care again and ask them to tell you exactly why your KYC request is being rejected over and over again despite submitting a genuine government issued document for the verification.

And on the other hand, also make sure you are not submitting a fake or expired document, doing any of such could be the reason why your request is being denied, and if you keep submitting the same document, your account may end up being permanently banned.
So, I suggest you be patient and find out from the customer care what particular document you need to use for the verification.
Good luck.