Quote from: Wapfika on Today at 12:31:34 PM

Quote from: freedomgo on Today at 12:07:50 PM

Quote from: Wapfika on Today at 11:47:40 AM

Quote from: freedomgo on Today at 11:11:34 AM

I was looking for an email address because sometimes it's easier to communicate through email, as you can attach all the necessary documents. Plus, you still have a trail of conversation since you own access to your email, unlike inside the casino, where you lose access once your account is locked.

Actually, they also have a forum, so maybe you can post your concern there too.

https://forum.bc.game/

KYC can’t be done through email since casino is using 3rd party KYC service to handle the processing of documents and verify it that’s why the support can’t provide an immediate note about the reason for KYC failure.

I definitely get that, but I just completed some KYC recently, and I did it through email. And yes, it was a third party, but you will be communicating with the casino directly, and they will just give you a link to pass the KYC. My concern is to ensure that, as customers, we can use the conversation in our email as evidence if we need to escalate the issue, such as making a scam accusation against a certain casino.

Can you provide what specific casino you do this? Yes you can communicate via email but it’s very rare for current casino that accepts KYC documents via email since this should be handle by services that allows to do KYC because it requires handling of important information while it requires different license to process KYC.

I won't name a specific casino, but one of the most popular casinos in the forum no longer has live support. I'm sure I didn't submit my KYC to their email account but through the link they provided, which redirected me to the verifier that required me to submit documents, including a selfie holding the documents. Unfortunately, I didn't pass, but I have the full conversation in the email which I could use if they scam me. The good news is that even though my account was closed, I was allowed to withdraw my balance.

Quote from: Wapfika on Today at 12:31:34 PM

Quote from: freedomgo on Today at 12:07:50 PM

Quote

Passport document KYC sometimes declined because of the format. Drivers license or national ID is the most easy to approved for KYC verification.

At least the client will be informed so they can provide the correct format. You can't require a client to submit a document that is not available in their country. So, if the required document is a passport, they should accept it as long as it's authentic.

Everything is automated nowadays so the documents will automatically declined if not fit to the standard which is available when you are submitting the KYC documents.

That's a basic problem if that doesn't fit. if a casino does not blacklist a certain country for gambling, then I think they are ready to accomodate the KYC verification process (through the 3rd party). My case is that it fits to the standard and yet I still failed in the end.