And OP, I understand [being pretty much blind because I can't see any of the screenshots] that your KYC is still being in process for 6 days, it asked [at least] a level 3 KYC, proof of address? They're not rejecting it or cancelling anything, it's simply still being processed?
My KYC is verified for level 1,2 and 3, I have done level 4 and 5 which is to prove my address and proof of income and I guess that's what I'm waiting for but 6 days seems a bit extreme to me..
I'm just calling them out for shady practises such as enabling and disabling my casino features, (I have lost 10k because I rage gambled thinking I would never see the money). Randomly muting me when bringing up KYC in public chat and saying "we do this to everyone awaiting KYC".
Hi, as I previously mentioned, I am currently having a problem with my internet connection and access to several websites are unavailable for me. Do you mind to do go to a bit of trouble and re-upload your images to
talkimg? It's an image hosting site provided by one of our reputable forum member. I'll be able to view your screenshots if you uploaded them there and can hopefully understand your case better. From there, I'll see if it needs to and can be expedited.
With current information and being a bit blind because I can't see any conversation and proof, all I can say is that a KYC on such level is relatively normal. Long and annoying, yes, but still within range.