Quote from: throwaccount58 on Today at 04:45:24 PM

Hello I have re-uploaded the images to talkimg, however its not getting rendered when using an -img- block, sorry I'm new to this forum.

Hi, thanks. It's fine, it's a newbie restriction. They can't show images on their post. Usually a higher ranked member will help by quoting for visibility. On this case, I'll take the honor.

Quote from: throwaccount58 on Today at 12:49:22 PM

Hello, I made this account to notify you guys that my Rollbit has been locked for currently 6 days (awaiting approval from a "KYC & Identity Verification Online processor")

This all started after I won over $50,000. I have been gambling on Rollbit for over 2.5 years now and have lost over $80,000. (as seen in the picture below)
The reason I'm saying this is because it's really coincidental they would KYC me after I win big, after gambling on it almost weekly for 2.5 years.

After I send my Id, uploaded a selfie and have proven my address they also asked me for bank statements which I provided proving I bought cryptocurrency with my bank on Kraken. (as seen in the pictures below)

In chat logs from 4 days ago they said they would have an answer for me in the next hours (as seen in the picture below). Currently It's been day 6 and I'm still awaiting on their response.

After talking about my KYC in their public chat I got muted with the reasoning "they do this for every account that has KYC", even though I was able to use the chat functionality fine for the first three days I was KYC'd (as seen in the pictures below)

When asking the support chat why I have been muted I get straight up ignored for three days. (as seen in the picture below)

Now my account is entirely disabled which also means I'm losing out on my calendar rakeback (currently $400-500 a day), this has resulted in me losing an extra $3000.

The money is probably lost because I'm currently straight up getting ignored by Rollbit and getting a response that they are "awaiting their third party", atleast I can warn you guys about their shady practises.

I have also recorded every support interaction, if anyone is interested I could upload them to prove the pictures are not altered.

With these images now visible to me and I can get a better grasp of the situation, I still stand by my initial opinion that it's quite normal, annoying, but it's still within an acceptable time range. I'll suggest you to refrain from touching the rest of your fund by betting them to avoid further loss.

Meanwhile, let me try to reach Razer and see if he can help expedite your verification process.