Quote from: Petermario on Today at 09:06:59 AM

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Quote from: Petermario on July 21, 2024, 09:10:14 PM

Quote from: Rating Place on July 21, 2024, 07:42:29 PM

Quote from: holydarkness on July 21, 2024, 04:42:52 PM

Quote from: Petermario on July 21, 2024, 11:10:15 AM

See below draft email for the Rollbit team as well as reattaching their last email for reference.

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Hi Rollbit team,

I can provide ample proof that I still live in Luxembourg, being able to provide employment contract, utility bills, rental agreement, residence permit, Spanish ID, bank statement and other documentation you deem necessary. The point is that this documentation proves that I have been living in Luxembourg for the entirety of my time at Rollbit, thus confirming that I was not in breach of the TOS.

I understand if you don’t want to open my account back up given you have doubts about my CURRENT living situation (although all of the documentation I can provide should suffice to prove that, by living in Luxembourg, I can´t be living in the UK at the same time), but it should be sufficient to release my funds as I can prove beyond any doubt that I was living in Luxembourg when using the account.

Moreover, I am also willing to carry out a video KYC upon short notice, proving that I live in Luxembourg (so you can be certain that I am still in Luxembourg), and provide all of the above documentation live (you would need to provide me sufficient time to gather all the documentation you deem necessary).

Perhaps it'll be nice to also address the previous statement about being UK resident, explaining why you made that statement and "apologize" for the inconvenience it caused, that you mean no harm or to mislead the team, just a simple misunderstanding?

He already explained that saying he made no plays from the UK. The apologies should be made by Rollbit for the delay. The statement about the UK isn’t the cause of the delay. Rollbit’s implied making one bet from the UK allows them to steal $64k and they aren’t changing their mind. Rollbit hasn’t conclusively proved that plays were made from the UK. Seems the OP travels a lot and has been honest on his travels. These delays aren’t acceptable and only a few books use them. If other books can get these KYC checks done in a week or two, all books can get it done.

Its not that the KYC is taking so long, its that they are outright refusing to complete a KYC, as they know they cant argue against all of the documentation I can provide, this is the main problem.

I think you should accept that Rollbit made their decision long ago and there isn't anything that you can supply that will change their mind. This is the first time that I've ever recommended an attorney. You need an attorney in Curacao that will work on contingency. If an attorney accepts on a contigency basis, you have a great chance to win. In a real court, Rollbit has to prove guilt.

I just sent them the email I sent here yesterday. If they still refuse to carry out a KYC, I dont think I have any other option than to do as you suggest and get a lawyer in their regulated jurisdicition. Although understandably this is the last thing I want to do as it will only draw out the process and demand a lot of from me (probably upfront costs and a lot of time).

Please feel free to pitch any other ideas if you have.

Try to find a lawyer that will take your case on contingency. There’s no upfront cost but they will take a percentage of what you get paid. When lawyers take cases on contingency, they are fairly sure they will win. As far as holydarkness’ suggestion of Ask Gamblers and CG, I don’t trust either to side with you. Rollbit could fabricate something. If you lose with AG or CG, it kills your case with an attorney. As said before, this is the first time I’ve suggested this route. Judges will side with you.