Quote from: davis196 on Today at 06:47:16 AM

Quote from: yumeyume on July 18, 2024, 07:28:58 PM

Hello i am currently living in Ukraine, after winning some bets i got a notification from BC GAME to complete advanced KYC. I tried 1 time with my national passport, in Ukraine we have a book format of passport. After submitting everything i got a notification that my KYC is failed for not even mentioning a reason. I opened a chat with support and they reseted my KYC and i tried again. Second attempt was with my foreign passport and again i failed. Is it a way that can help me to finish KYC process ?
Live support are keep on telling me we are waiting for updates

This is impossible. KYC cannot be declined without a reason.
I've tried doing ID verification several times on multiple platforms and the main reason for declining my ID was "blurry picture" or "the info on your ID card is non-readable". Maybe you are taking a blurry photo, so you should get a phone with a better camera.
BC Game customer support should've already mentioned something about your photo being blurry.
If there's no update from customer support, this might be yet another of those "gambler fails KYC and can't withdraw coins" horror stories, which is basically another scam. I really hope that you are not a victim of such scam.

You are absolutely correct and that is a very good advice you gave op there, I honestly did not think of such even though I've encountered or had such experiences several times on several occasions, but then, the difference is that the system always told me that the reason my kyc is rejected is due to blurry photo, I do not understand exactly why bc.game won't include the reason why they are rejecting ops kyc request information, they should fix that if it's an error from their system.

And concerning issue of scam, it's not been long that bc.game recovered from their reputation damage due to their misconduct with several customers, I am very sure they wouldn't want to tour that path again, because if they lose their reputation again this time, I am not sure any body will still trust them again.