Oh, on that case, you can rest assured that they do help, in a way or two, players to solve issues.

Not immediately, as their job-desc actually didn't require them to solve issues with player from the casinos which the campaign they manage and usually the casinos have representatives on the forum that's more capable and official to address the issues, but from time to time, when I hit a wall on trying to get a casino to address an issue, where I've exhausted many ways to notify the casino and got no result, and when I happen to know the campaign manager, I asked them to reach their contact at the casinos to notify them.