Quote from: Odusko on July 24, 2024, 08:11:03 PM

Quote from: Fivestar4everMVP on July 23, 2024, 11:38:23 PM

Quote from: sol1 on July 23, 2024, 11:30:08 PM

Hi

I have sent several emails to FB regarding losing access to both my email address and my 2FA account.

Unfortunately, no reply.... Any chance I could get some help here?

I see you are brand new on this forum, and this is your first post on this forum as well as this thread, sorry though but you can't get help here either, freebitco is currently facing issues with alot of customers and their representatives on this forum are no where to be found for several weeks or months now, the casino seems to be currently running on auto-pilot because there are no customer service any where to assist users with their issues, both on the site and on this forum.

So, what I advice is, if you don't have a balance on your FB account, simply forget about this and move on, find some other reputable casino and play there for now.
But if you have a balance, there is also nothing you or anyone can do for now if you can't access your account, simply continue to try and let's hope that the management behind this casino will break out of their shell soon.

Security of your account on whatever platform is your sole responsibility so if you have lost access to your email, 2fa apps and so on, this all bounce back to you and the team have less to do for you in this case, since FB has a strong standing when it comes to users account security, their try as much as possible not to interfere with account security control which is why they introduced multiple layers of security features that give users total control of the account security.
Just as five-star stated, if you don't have much funds in the account, you may have to move on leaving that account unless you have a way of recoverying those details you have lost else were, although sometimes after going through alot of verification process, the support can help you deactivate the 2fA features on the account and have that email changed, but like I said this is almost an impossible task but some platforms get be such chances to their users when the lose their account details.

The problem is not that I wouldn't be able to reset my 2FA, but that the website doesn't work properly, or rather that the procedure is not correct.

It asks me if I have a backup phone number, which I put in my profile. And it then sends a code to my email address (instead of said phone number, which I entered for the specific purpose of resetting my account in case of issues...)

Very frustrating.

I am still logged in on my computer, I know my login details. It's just that 2FA that I can't disable without access to my email account and that makes zero sense.
2FA = TWO factor. What about my password + my phone number? How is that not TWO factor?