I also checked their Terms and nowhere is listed that if you don't take a bonus, you have the obligation to rollover 1 time in casino or even 3 times your deposit amount in sports.
And to then say roulette is fine, and then after the player did roulette say suddenly it's not fine, is not nice.
For me the rollover rule is no issue anymore since I played slots for more than the neccesaary amount already. For me the only thing left is that they finally process the already 1 week pending withdrawal. There is no reason to hold it up anymore, even the livechat said I have completed all requirements (KYC and rollover).
So I truly hope it is just a mistake from their part and that my withdrawal will be released. Let's hope their representative can fix this ASAP and further steps won't be needed.
I believe their services is very poor. Even when I was trying to tour around the website to see their features but the website is very slow in navigating and hanging my device so I quickly come back. And another thing to know a good casino project is their respond to complains and their communication with others in the forum. Since when this discussion starts.they have not responded anyone and that is one of the features of bad project. And I noticed this feature from Cryptomus. Please next time play gamble in a reputable casinos and not the ones that the representatives are not even responding to complains.
Before you deposit money to any casino, you have to ask them some questions on their ANN thread and live chat to see their respond first before depositing and playing gamble in the site because they're some casinos that have poor live chat too.
Greeting!
We are sorry to hear that your experience was not great, and we will do everything to improve it!
It is strange that you have slow navigation. It is the first time anyone has had this issue! Also, you mentioned zero responses on the forum, and there were many answers across 6 pages from WEISS!
You said to play at reputable casinos. From our side, we can say we are a new but already reputable one. You can check AskGamblers awards and find us in the section - best new casino nomination!
If you have direct questions for us, we are glad to support you and help with any issues that can arise.