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It's evident you aren't being able to meet the demands of your userbase. The bugs and errors in your website should have already been fixed in a much inferior period of time. The fact it's taking so long, and that you keep posting meaningless messages here just arises more concerns...
Why is the technical team taking months to solve issues which should have been fixed in a day or two, considering the magnitude of freebitco.in on the internet? At the current stage, to say you hope it's going to be resolved soon as possible, or that you are going to improve something in the platform don't mean anything anymore... The stage of the promises is gone, as none of them were executed.
To be transparent should be the first measure to be taken by you. To explain why it's taking so long to solve minor technical issues, to explain why the previous manager disappeared from this thread and forum and so on...
On some bugs & errors people complain since ever, but there seem to be more complaints lately. By that, I mean in the last months... maybe I am lucky, but I didn't feel all that on my skin, for me the site works as it always did. Maybe once in many months, I can't access the site for some reason, but after an hour or two, everything gets back to normal...
But generally, they are slow when it comes to complaints and some fixes, I guess Freebitco.in should look and perform a lot better, they have been here for years, but still their progress is not so visible, they keep the simple look and I can't remember they added something new. They can do a lot more then they are doing, but it's on them...