Quote from: JollyGood on Today at 09:04:40 AM

If this situation occurred in August 2023 why did you not make this scam accusation for your friend (if he was unable to do it himself) last year? When you stated they replied via email several times, you did not show screenshots of the content therefore we do not know why they suspended the account and you have not explained what the reason was.

I am speculating but Duelbits suspending the account could be down to having multiple accounts attached to a single IP address or use of VPN or use of service from a restricted area or even exploiting a flaw in a game. What was the actual reason they gave?

I just know this story today, as I said he did not get any reply on email.
In other hand, he only get told to wait on live chat support.

Quote from: holydarkness on Today at 10:15:42 AM

Hi, got your PM inviting me to this thread, and this post serves as a reply to that PM.

I have the same curiosity as what Jolly wanted to know, if I may be nosy: this case happened almost one year ago, why only try to resolve it now? And why don't your friend escalate it himself and have to rely on you?

If I may ask another thing, he got banned in matter of... hours? He registered and banned at the same day?

Yes, I just know the story today and I was like that also how you didn't take any action to get your money back? He is old. I help him to ask here.

Afterall I just want to know the story from duelbits side, he's not from any country that is blacklisted to play.