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It is indeed 'Username' is right, and I have sent you email in PM. I hope to hear from then ASAP.
Thanks for helping out.
I've sent them a PM with the details you provided here and through PM to me. I can't promise you ASAP, because, as I said, I am rarely in touch with them, so I am rather unfamiliar with their response time and I don't have a contact of their staff. So, instead, let's wait a few days to see if the PM reach them and they'll pop in here.
If by the end of week [that's Sunday, just to be clear] they're yet to be online and respond here, I'll try to find and exhaust other means of contact to reach them.