Quote from: AHOYBRAUSE on August 01, 2024, 09:04:24 PM

Quote from: BC.Game Support on August 01, 2024, 08:57:17 AM

Thank you for your patience and for providing a comprehensive overview of your situation. We understand the seriousness of your concerns and are committed to addressing them thoroughly.

After a detailed review of your account activity, we identified that certain activities may have been conducted in a manner inconsistent with our Terms of Service. Specifically, we observed patterns related to the use of 277 currencies and participation in third-party provider promotions, which raised concerns about compliance with our platform's guidelines. This has led to the decision to close your account as a precautionary measure.

Currently, we are coordinating with the third-party game provider regarding the funds associated with the activities in question. This provider has requested that we withhold any potential gains resulting from activities deemed non-compliant with their promotional guidelines. Once the necessary adjustments are made, we will re-evaluate the remaining funds and provide further information.

We appreciate your understanding and patience during this process. We will escalate your request for a detailed explanation and an update on the status of your funds to provide you with a clearer resolution as soon as possible.

Since when is using different currencies and participating in promotions against the rules??
Also, since when can game providers request to withhold money? Which guidelines of the promotions have been broken, you should at least explain that instead of just making this bold statement!

If you reply here at least show some more evidence instead of giving some vague reply which doesn't really explaining the situation, smh.

I believe what they're trying to say is not the provider asking them to confiscate the user's entire fund, but rather the winning from the questionable rounds for investigation, of which will be released [with some adjustment] after they've done looking into it.

I have to say that I am also quite unclear with the 277 currencies statement. I initially assume OP used fund earned from free spins and the likes for betting, but I can't find anything wrong with this. It should be allowed. Let me try to get in touch with my BC contact, see if they can clarify this, either by making their own post here or by allowing me to explain [based on what they told me] on their behalf.