Quote from: JollyGood on Today at 09:47:45 AM

Quote from: JustLikeThat on Today at 01:22:05 AM

He did give me a permission how could I get all those informations email and transaction history if he did not lol.

This is not specific to you or the case of your friend but there could be a wide array of reasons how and why someone could have managed to get hold of screenshots and email contents, it does not mean permission to act on their behalf was given. That is the part Duelbits could dispute and if they did I would be supporting their stance until/unless the actual person that claims to be a victim steps forward and makes a scam accusation against them. In that case, I would be asking Duelbits to post a reply.

If a forum member engaged in a business transaction with someone away from this platform and at a later date a third person came along and started posting about it claiming a scam accusation, I am sure many if not all would not bother engaging with that third person. If an alleged victim posted their allegation, it will be given proper scrutiny by the community and any casino/gaming website will be asked to provide answers in order to get to the truth.

However, if the one claiming a scam took place is hiding behind the scenes it does not help the situation.

Quote from: JustLikeThat on Today at 01:22:05 AM

However, if duelbits doesn't want to give answer here I also expected an answer in email, is that too much too ask after almost 1 year no answer for what real reason is this all.

Well if that is the case the alleged victim should create an account here and make a post. After that, I am sure many members (including myself) will contact Duelbits asking them to address the claim by posting a reply.

Quote from: JustLikeThat on Today at 01:22:05 AM

It is crazy how yall keep saying the victim need to post here, man what's matter is the money being held for almost 1 year, don't keep ignoring this fact.

They may or not have withheld money for almost a year but the more important fact that cannot be ignored is that someone claiming to be a victim should be posting their allegation themselves. As an alternative, if they contact Duelbits to inform them you (or another third party) were their representatives and you authorised them to engage with each other then it also would suffice but Duelbits would have to acknowledge they received an email asking for that to happen and as of yet they have not posted here and most probably will not.

Quote from: JustLikeThat on Today at 01:22:05 AM

If they say can't answer here just go answer the damn mail, as I said they know the account, they know the emails details.

That is something the alleged victim can sort out by going on to their live chat to discuss and take screenshots of their reply as evidence. If the account login is disabled then he could/should create another account then use the live chat but take screenshots as evidence.

Just to re-iterate my point of view, if the alleged victim of this scam posts the allegation then there is a duty for Duelbits to engage with the alleged victim. If any third party creates a thread to post about an alleged scam that does not directly involve them or their Duelbits account, then Duelbits are not under any obligation to post replies. Furthermore, remove Duelbits from this paragraph and replace the name with any casino/gaming website and the principal is the same.

For example, if your friend had the same problem with a bank and you went to visit them in their branch to speak to the bank manager or if you posted in a forum about the bank and the alleged incident, would they even discuss the issue with you when you are not the person that agreed to their terms and conditions when becoming their customer? Of course they would never discuss the matter with you nor disclose any issues related to it.

If your friend claimed he had $5050 in a bank account that he was trying to withdraw but for around a year the bank would not reply to his emails and would not reactivate his account either and he did not even know why his account was locked/closed, they would never discuss the matter with you, his family, his friends, his colleagues, his boss, his neighbour or the cashier that works in the local supermarket or anybody else as it would be in breach of data protection rules and laws no matter how much you/they knew about the case or how many screenshots were produced.

I thought you were smarter than this, first of all comparing bank to online casino is not something that should be to compare.

You are saying he should create another account? are you even reading their ToS, if he indeed got something like suspended account he shall not be creating another or it would have back fired to him. Why? No Multi accounts. If duelbits find out they might give this as an excuse to not release his withdraw.

If duelbits do not want to answer here all good, I said they could reply to his email. Why does it's so hard for you to understand? No shared privacy in email.

This post is to make duelbits aware of the victim they been ignored for almost a year. If you are comparing this to a bank they would never ignore anyone for 1 year, and I will go to the bank if they did. Unlike online casino why would I spent more than the withdrawal amount to process it? That's why I post it here to help the victim.

The problem is not even an answer and the live support not opening, the last thing they said is just wait.
If I want to I could pretend to be the victim at the first place here and you all would not focusing on this matter, but I do not want to and just being honest person. Maybe you should stop backing them up and putting me in this place like I'm the scammer here because helping my friend you are talking like I'm hacking his account or emails or phone to get screenshots and those evidence. Again I do not want any of the process be done thru me, as I said reply to the accounts related email.