Hi All,
Please note the issues with the WoF spins (mentioned in my previous post) are still ongoing.
We are aware of the issues and although we do not yet have a time frame for a resolution, our team is still working hard to resolve this as soon as possible.
There has been an increased volume of customer contact which may impact response times, saying this we have worked hard to ensure every email regarding this matter has been responded to.
Please note any updates will be posted on the forum.
I understand this is frustrating for many and hope to have a resolution very soon.
Best Regards,
Customer Support Team
FreeBitco.in
Many users including me probably wish that the customer support team could respond regularly to users in this ANN thread instead of just posting updates. They want to interact with you regularly, but of course this will definitely take up a lot of your time with several repetitive questions. You should at least be active as much as you can every day to serve users on this ANN thread, even if it's not mandatory it might improve things.
Before saying this, maybe you should first and foremost ask the present customer support for freebitco users from this forum if he or she doesn't have other things he or she engages him or herself with offline, I mean; many of us have other things we do offline aside from coming online to perform various tasks.
What would have been a better suggestion is that you should have told the customer support here to please speak to the freebitco management to fix their online customer support on the site, since it's faster to get help on the site than this forum where one have to post his or she problem, then wait for hours, sometimes days, for the customer support to come online and respond.