Quote from: AHOYBRAUSE on Today at 10:50:06 AM

Quote from: leftlanepapi on Today at 10:05:19 AM

Quote from: Potato Chips on Today at 02:10:22 AM

But if you're just on a vacation in norway, I would have to agree with the support, this does not equal to residency. A legal residency would have a separate process, have you done this? it's either for permanent residency, for work, etc.

Setting foot in another country does not diminish your citizenship/present residency either. Let's say you're a citizen in Netherlands, you are still bound by their laws even if you go in Norway hence rollbit would have to block your access otherwise, there may be some repercussions to rollbit as some countries could go mad mad if you let their folks in without the necessary permits.

I think imgur compressed the video, the texts are so blurry on my end, anyone else? lol

Hi thanks for the reply,

Vacation was wrong wording here im not the best at English as you can probably tell, i have been staying in Norway since last year December (9 months now) i had to apply for a residence permit and it got approved.

Reasoning for me staying here is personal stuff but im living with my dad while splitting all the bills, i work remotely for a dutch company while being a tax resident in Norway.

I am ready to provide all the necessary documents to rollbit of my residence here but they are refusing to let me do so.

Also i updated the imgur link, should be a bit more readable now

Well, not a fan of rollbit here but in this case they are actually right.
You should have thought twice before submitting your address proof of your residence in the Netherlands, that's the one big mistake you made and can't take back.

One thing I find a bit odd though. You say you are in Norway for 9 months now. Usually to pass address verification KYC you must send documents (bills, bank statements, etc) not older than 1-3 months old . See what I mean?

I used my phone bill which is the easiest one to get for me (within the app of my phone provider) the billing address is in the Netherlands where the other part of my family still lives in (pricing benefits when you have phone subscriptions on the same household).

While it was obviously not a smart decision to use that as verification i should still be given a chance to submit documents for my residence in Norway, none of the info i submitted to rollbit was false in any way and i have been transparent with them about my situation the entire time.