After a detailed review of your account activity, we identified that certain activities may have been conducted in a manner inconsistent with our Terms of Service. Specifically, we observed patterns related to the use of 277 currencies and participation in third-party provider promotions, which raised concerns about compliance with our platform's guidelines. This has led to the decision to close your account as a precautionary measure.
Currently, we are coordinating with the third-party game provider regarding the funds associated with the activities in question. This provider has requested that we withhold any potential gains resulting from activities deemed non-compliant with their promotional guidelines. Once the necessary adjustments are made, we will re-evaluate the remaining funds and provide further information.
We appreciate your understanding and patience during this process. We will escalate your request for a detailed explanation and an update on the status of your funds to provide you with a clearer resolution as soon as possible.
Thank you for providing information regarding the case and clarifying the reason for my account's closure. Could you please give a rough estimate of how long this review process will take? Regardless, I will wait patiently for the investigation to end, but I will check back from time to time if I do not receive updates regularly.
I still believe I was compliant with your Terms of Service, the terms of the game, and the terms of the mentioned promotion. I hope that the detailed explanation will point out which parts of the terms I have allegedly violated.
Still I wonder why the provider awarded the prize to me in the first place if they believe I have breached the terms of their promotion.
I have to say that I am also quite unclear with the 277 currencies statement.
Thank you, holydarkness, for going out of your way to help and connect me to someone who can provide some information. I immensely appreciate it.
The 277 currencies statement refers to different crypto/fiat currency pairs, like how USDT/USD, USDT/EUR, and TRX/EUR are considered three different currencies in this case.
Playing this way essentially increased my chances of winning promotional prizes with the same bet spread compared to playing with only a single crypto/fiat pair. Maybe there is some unwritten guideline that forbids such a playstyle in this particular case, although I am not aware of it. Hopefully, the detailed explanation will clarify this as well because, as I said previously, I believe I was fully compliant with all of the (written) terms.