It also depends on the country, because I know quite well that during documentation or verification of accounts, if you don't snap the edges of the passport or drivers licence we'll it will not be processed properly, theirs one certain time I had issues with exchange and after I have uploaded my document the site will declined my document whereas all the informations in my document are all correct and intact, and I was thinking that my drivers licence or my international passport has expired, until I set my camera well and place my documents on a tiles and snap the document with the four edges, when I uploaded it, it became successful, so you're right for thinking if the document has expired, if the document is up to date, let @yumeyume check if the photographs of documents the edges is been captured properly.