So, you already receive the 15k deposits and they reopen your account? But you have still balance (winnings) 15k there right? And your account was closed back?
As for the giving more explanations, i guess casinos have the same behaviour of not telling more, they only tell you, that "you violate our rules, we close your account and don't come back" lol. It's unfair and unjust.
As for the reason, I only guess is because of your transaction of 10k deposits and 10k withdrawals as it looks like you're making the casino as a mixer to launder your money, that's just assumptions though. But if they allowed you to refund your deposits, then it doesn't make sense regarding the assumptions of "mixer" money laundering since most casinos are strict related to AML.
i deposit 10 k and withdraw 10k after i wager it of course so its not about launder money as on bk8 u cant withdraw without wager x1 the amount u deposit.
they want me to withdraw only 5k from my last deposit 15k. finaly i get my 15k after blackmail them to make post on bitcointalk and askgamblers ...
and yes the re-open the account just for me to withdraw and close it right away
but im not happy with that behavior
i not break any rules
i know ppl who bets a lot on bk8 and never get issues so why my small amount should have issue
only 2 ip, kyc done and i can do any kyc they want, no arbitrage, no fixed games, no shitty bets ...
they have no reason to say i violates any rules
the behavior they had are wrong 200% and i will fight against this