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Umm... do you mind to perhaps wait a little, maybe a couple of days, while I try to get this sorted out? See if I can get in touch with them and hear their side and perhaps we can find a mutual agreement and/or dispute resolution without having to escalate it? You're, of course, more than free to raise to AG if you want to, but if you don't mind, I prefer if we've exhaust the attempt of resolution through the forum prior to going to an arbitrator.

Let me know.

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sure i can
if u can have the account reopen it will be perfect
i can wait few days