Quote from: annskie on Today at 06:51:43 AM

Quote from: BK8.Official on Today at 05:48:18 AM

Hi annskie, sorry for the inconvenience
So basically you only get a refund of 15k(deposit) instead of 20k, correct? you have reached 30k and then lost around 10k
let me check your account and get back to you

i get my deposit back
u want to give me only 5k but i get my 15k because i not let u did it
my issue is ur lack of honesty
u have no reason to suspend my account i not break any rules
so i want my account to be re open.
or give a real reason why u suspend my account. i show everything so u cant say any bullshit
bookmaker should not act like that.
i can do all the kyc u want, i can show u im a real woman and i know how to bet ..
i can proof everything.

1. I guess the clear explanation of which rules were broken is good for you (BK8.Official).
2. If the reason is satisfactory then you can refund the deposits (if the player have anything left) but if the reason does not look satisfactory then the user should get paid all the balance they have after that if you do not want to continue the business with the player then you can suspend their account.

Most of the time these type of issues can be easily resolved just by discussing between each others.

I never give close attention to BK8 but my impression on them is that they are a good platform with not many accusations against them.