Quote from: flotNo on August 14, 2024, 04:30:18 PM

It's easier for them to sweep it under the rug and hope it goes away. Whether or not OP was 'abusing bonuses' doesnt detract from the fact that they lied about their correspondence and reasoning behind the initial account review.

Quote from: JollyGood on August 12, 2024, 09:22:20 PM

There have been several posts after your post therefore but you did not address any of the questions and concerns that were being raised. A lack of engaging with the community will not help bring a positive light for the casino? Furthermore, has there been any significant development? I ask because the OP has not been active in this thread since 9th July 2024 yet has been vocal in defending his position throughout until that point and your account was last active on 24th July 2024.

Quote from: Metaspins.com on July 03, 2024, 03:06:54 PM

Hi again,

We have not previously accused this customer of having multiple accounts, nor have we reopened an account after determining such a breach of our terms and conditions. We do not close accounts without reason, nor do we reinstate accounts once it has been established that multiple accounts were created in violation of our policies.

While we have investigated this customer's gameplay several times following significant wins, resulting in withholding withdrawals during these reviews, we would like to emphasize that this is a standard procedure. Once such gameplay checks with providers have been completed, we have promptly paid out all previous significant winnings. As previously stated, all communication regarding past withdrawals has been promptly and transparently conveyed to the customer via email or in LiveChat.

It was recently that we discovered and can prove that this customer has multiple accounts, which constitutes a breach of our terms and conditions. Consequently, the account has been disabled.

We hope this clarifies any questions you may have regarding the situation.

Kind Regards,
Metaspins Customer Experience Team

The thing is, how can we talk about bonus abuse if they don't actually have deposit bonuses? I don't remember what deposit I made first, maybe $500, and I got a $500 bonus on it. That same day and then the next week I lost 10 or 15 thousand with them, we can't talk about abuse. Especially since they gave me VIP status themselves (of course, seeing how I played and lost money). Sometimes when you lose $50,000, they give you a $500 or $100 deposit bonus or cashback. How can this be considered abuse if I've been losing tens of thousands before.