It'll greatly help me understand the situation
Who are you? You're not the official support and it's completely fine to post here since the gambling board has way more eyes than the reputation/scam board, which means that the issue will be addressed much quicker.
Also issues != scams
I just want a way to withdraw my money, which are exactly 340 usd.
You can withdraw with crypto if you have set up your address, It doesn't need an active phone number IIRC.
But perhaps different region has different policies.