Quote from: JollyGood on Today at 04:57:41 PM

Personally, I would like to see more transparency from online casino and gaming websites because those that are registered members deserve to be treated with courtesy and respect. In this particular claim, both the OP and the casino are not posting here therefore we do not know if there have been any developments.

Until/unless there is an update we will not know if the casino is trying to sweep anything under the carpet, it seems more likely they simply do not frequent the forum enough or hold it in high regard.

Quote from: flotNo on Today at 04:30:18 PM

It's easier for them to sweep it under the rug and hope it goes away. Whether or not OP was 'abusing bonuses' doesnt detract from the fact that they lied about their correspondence and reasoning behind the initial account review.

It's a rather old case [I've mark it as invalid on my list], but a very quick refresher course tell me that it was an interesting one, where both sides are proven to have their hand in red by each of their counter-accusation. The OP had several accounts, thus he violated the ToS and I don't think he'll return to comment further as the whole accusation became invalid.

At the same time, the casino also plays dirty by deactivating OP's withdrawal feature when he won big, then that restriction disappeared when he lost the balance, only to reappear when he won another big games. IIRC, they tried to defend themselves by saying that the previous blocking was followed by investigation, but OP said he never submitted any KYC documentation as they claimed they had asked him, and the restriction [evidently] got lifted by itself once he drained his fund.

I've ask them for clarification, they were online several times since the inquiry, yet decided to leave this matter unattended, of which I highly think it's because they don't have any good answer to defend themselves, because their hand is also red, just like OP's. Thus, the negative tag I am leaving for them.