I can't believe what Roobet has done with their new VIP system. I've wagered over $50,000 on this site, and now they’ve reset my progress to zero, completely erasing all the benefits I earned over time. I lost thousands and now I’m treated like a new player with no compensation or acknowledgment of my loyalty.
Their support just keeps saying the new system is more rewarding, but that's irrelevant when I lost all my previous progress and rewards. This is nothing but a massive middle finger to loyal users like me.
And when I ask for any form of compensation, they just dismiss me with some generic response about their “improved” system. Really? Improved for who? Definitely not for those of us who’ve been here supporting them for years.
This isn’t right. I'm going to report this on BTC Talk, Trustpilot, and every other platform I can find. Roobet, you can't just rob your users of their hard-earned progress and get away with it. We deserve better.
From my use of the site prior to the change, leading up to the change and since the change here are my takes:
- Rewards overall now are much higher and reward users actively using the site - and active users are what the site are looking for.
- Roobet offered essentially an additional monthly bonus/weekly bonus when this was introduced based on the users statistics in the month prior to the VIP system being changed, meaning that when the change was first implemented, recently active users were able to receive an additional chunk of rewards.
-OG users who previously wagered and are looking to come back after a long period may initially have less rewards than what they previously had, however with all the new bonuses such as Rank-Up Bonuses, Daily/Weekly/Monthly (these were already a thing), and also Boosts on the Rakeback %, it wouldn't take too long for users to already be receiving more in rewards than they previously had.
Definitely not a scam, however maybe unfortunate that you lost your rank badge.