No, I didn't send spam, I didn't do anything against the rules, I was receiving rain, and some people were jealous that why I was getting rain, they falsely reported to the manager, until today, I sent more than fifty emails, but every time they give me a repeated answer,
There’s no way a casino like Bc.game will issue permanent ban to a user on chat without committing any violation. A support check your issue which is different to the moderator that ban you and find out that your case is valid.
This is just a chat ban we are talking and there’s no way they will randomly perma ban user out of nowhere without doing anything against chat rules. The intensity of your violation is probably too high for them to ban you. Just create an account to different casino if you really want the chat box feature.