Thank you for pointing it out. I have edited it. ChatGPT helps a lot with correcting my posts, but I missed switching the names. Sorry holydarkness and BC.Game Support.
Yes, there is a lot money at stake, but after the updates I received, it has became easier to wait. As long as it gets resolved - and it seems like it will soon - I am content.
Well, you finally have the good news you were waiting for because BC.Game have released the funds. Congratulations.
We sincerely apologize for the extended wait. After multiple discussions with the third-party provider, we are pleased to inform you that we have now enabled full withdrawal access for your account.
Your available balances are as follows:
General Balance: $5,292
Vault Pro: $69,554.50
Thank you for your patience and understanding. If you have any further questions or need additional assistance, please let us know.
It is good to see how BC.Game are resolving issues that have been flagged. What I would like to highlight is the length of time some of these investigations are taking to complete. It is understandable when communication with third party game providers is concerned, there could be a delay however if the process were to be expedited it would help relieve a lot of stress for those that are waiting for a decision. In this particular case, it is around 20 days since this thread was created with the OP claiming the issue occurred around 14 days before that.
Having said that, congratulations to the OP and another positive outcome by BC.Game.