OP, can you confirm if you've gained access to all of your fund and are able to [or already did] withdraw them? If you have, and that you've consider this situation as resolved with this recent development, kindly mark this thread as resolved by changing the title [through editing the first post's subject] to indicate it's resolved, and lock the thread [the button will be at the bottom left of the page].
I'll reflect to this development and mark them as resolved on my list upon your confirmation.
[...] What I would like to highlight is the length of time some of these investigations are taking to complete. It is understandable when communication with third party game providers is concerned, there could be a delay however if the process were to be expedited it would help relieve a lot of stress for those that are waiting for a decision. [...]
Perhaps I shared some blame on this. I was in constant communication with BC's representative, chasing them and inquiring updates, and they're dilligently gave me answers as much as they can and they knew from time to time.
But, since they were basically also waiting for the provider, and that I've informed OP as such on 8th, I thought a further update from me just to tell OP that they're currently still in progress and pushing their provider won't help much. Thus, I said nothing.
I'll put this into my consideration to better approach further cases.