It seems from recent posts here that they have recently boosted their geoblocking efforts, as I never received a pop-up that I was accessing from a restricted region when connecting in Luxembourg (with my Spanish phone provider), but it appears they have implemented this since (from screenshots I have seen in the forum).
I dont understand their sudden delay in replying to me (normally it was maximum 2 days and now it has been over a week), as the proof I have presented is completely irrefutable.
I've send Razer a PM yesterday, as promised, to see if he can ask someone on the complaint department to look and give response to your situation. Razer is yet to be online since 12th august, so perhaps a little more time will be needed, for him to be online and to notify my PM and give me insight from him of what he can or can not do.
Thank you for this, but still no reply. Do you suggest escalating this somewhere else? It seems suspicious that they take so long to reply once I provided the evidence that proves my case...