But since they have reputation of delays, I maybe guess that people who still gamble in their casino knows that there are days that this incidents will happen. If Lightlord will not fix and top up their hot wallet then maybe we could see a lot more complains will come here.
Pretty much like that. They know that the delays have been normalized so those users that are staying there are aware of this issue.
But it's true that it shouldn't be normalized and we can guess that they're the most loyal gamblers because of being composed while delays of withdrawals are happening.
And it will take time until the wallet gets refilled again by LL or whomever is designated to do that task.