Quote from: DomingoX6 on Today at 03:29:14 PM

My apologies for the confusion. In summary, the user can withdraw up to 2 mBTC every week while we finish the investigation, so far he has withdrawn a total of 4 mBTC, and each week he can withdraw an additional 2 mBTC.

[...]

As we have already told you countless times, we are working on the case and you can continue to withdraw 2 mBTC every week while we finish, I doubt there is another casino where you can do something like this in these cases, but we opted for this solution in order not to hurt you so much. Withdrawals have not been suspended at any time, they are just limited.[...]

Said like this, your first paragraph, the first thing that crossed my mind was, "that looks more like an attempt of installment, not an investigation." But with your explanation on the paragraph that followed, I guess it can be argued that yes, there were very few, perhaps even none, casino that allows such leniency during investigation. Of course, assuming that this is indeed an investigation requested by your provider instead of an installment attempt.

Quote from: DomingoX6 on Today at 03:29:14 PM

[...]
To speed up the account creation process, when a user creates an account in our casino we send an email to the user with an automatically generated password, then the user can change this password whenever he wants in his account settings.[...]

If I may give my opinion and an input, this seems counterproductive. It doesn't speed up an account creation process, long-term speaking.

Yes, it safe some seconds when player signed up as they don't have to type their preferred password, perhaps 30 seconds, or let's say one minute, if the players are the kind that use a specialized password, customizing each password on each platform. But for those who prefer to stay long term, I guess they'll prefer to have "thisismypassword" instead of the "dmAr03caSJ" that's randomly generated and assigned to them. Thus, more likely than not, they'll need to open their email, retrieve the randomly generated password, paste them on your platform, request password reset, confirm through their email, then type their "thisismypassword" password as the new one. Seems like more hassle than a convenient process.

You might want to consider removing this option.