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OP, two things. One, do you mind to share the screenshot of your conversation with their support? What answer/explanation do you get from them?
Second, on the screenshot of gambling log you provided, on 13:04 you do have 1,871.323 mSOL, but from 13:15-13:45, you made several losing bets that resulted in 444.7 SOL, 1,325 SOL, and 101,25 SOL --totaling a 1,871 SOL-- being debited from your account, which matched the ending balance shown on second screenshot, 0.323 mSOL. You gambled them away? Because you can't withdraw them?
Correct, sorry if I wasn't clear in the OP and thank you for sorting out the screenshots. I basically proceeded in losing the money after, as I wasn't able to withdraw, so more or less I was angry and tilted.
I don't have a screenshot with a conversation to support as even though it was showing that support is live I imediatelly got prompted to "you'll receive an response via email" from an auto generated bot probably.
Okay, so... you got angry because the withdrawal was malfunctioned and gambled everything away in 15 minutes time span, while you're still attempting to reach their support for the issue? Umm... if I may then ask to reflect this latest development, what's the purpose of this thread?