Quote from: holydarkness on August 28, 2024, 04:18:32 PM

OP, Solguy123, I'd appreciate if you reflect to this question deeply before answering them, we're all here to help and care for each other. If you indeed have a problem with your betting habit and would want to have some help, and suppose setting yourself on self-exclusion is too much, I think I can reach some of casinos representative to exclude you if you want me to.

Kindly let me know.

Thanks for the thought, quite impressive to see it actually. I might have come across differently than I wanted to. I gamble for fun, I'm a low baller, gambling small amounts ocasionally, the reason I proceeded to imediately "rage" bet the balance, is that I was 100% sure at that point, that I'm not seeing that money, especially since it was from a rakeback bonus, so at that point it simply became fun money. In those 15 minutes I proceeded to buy around 10 bonus buys, which caused the balance to be lost.

Now regarding your response 8Bet.

Quote from: 8Bet on August 28, 2024, 11:07:42 AM

Hi Solguy123

Thank you for raising this issue with us and sorry it took so long for our support team to get onto it, it has been a busy few days!

The support team have now found that there is indeed a display bug which occurred when the game provider system of the game you were playing had a delay in sending us the result (it took over 20 seconds in this case) - and this resulting in your active promo going into a problematic state. When you returned to the withdrawal screen the bug caused the screen to show no available funds to withdraw (which is because you just had promo funds in this problematic state).

The team are currently working on a fix for this which will be pushed to the live system once it is thoroughly tested.

Once the bug is resolved, our support team will credit your account with the full amount of the Cashback you held at the time of the bug. We will notify you through the support channel or your email.

Best of luck at 8BET!

I'm honestly a bit confused on it, even if the balance won from the game was added 20 seconds later on your side, still confused how it affected my active promo, or why my live support request imediately got added to email responses, which btw, I haven't even gotten an acknowledgement yet about it on the email I was supposed to receive communication.

Anyhow, will wait and see how this progresses, and hopefully its something being actively looked into and not just a statement made because I posted on bitcointalk.