Quote from: Coin_trader on Today at 12:25:19 PM

Quote from: BK8.Official on Today at 01:52:40 AM

Hi everyone,

As you already know, I was previously able to return users' deposits as long as the ToS violation wasn't too severe. This time, I also fought with the decision-makers to get what users wanted. However, this case is different. Here's what happened:
- Our system detected suspicious transactions from the user in question.
- Which we risk him for monitoring is due to his suspicious behavior, FTD a small amount by crypto then following with big deposit by bank (Fiat), hence we request KYC, but we found out KYC is fraud his suspicious level go high hence we suspend him according our procedure.
- The user failed to provide valid documents; in fact, the images provided were either (1) fake documents or (2) doctored. I cannot provide more details about this due to privacy concerns and the sensitive nature of the documents*.
- Therefore, we proceeded to terminate the account according to our ToS:
"15.1 The Company reserves the right in its sole and absolute discretion to void any winnings, freeze and forfeit any balance in your account, and/or to deactivate your account without cause at any time including, without limitation, if:
...
v. you have failed to provide the identification information upon request;"

We take KYC issues very seriously, as per regulations, and attempting to use false identification is a crime. The team is confident in their decision and won't make any adjustments, so I cannot support you further in this case.

*Since the evidence is covered by an NDA, I can't share it in public areas, but I will share it with DT members or trusted members in this forum via PM (if needed).

I hope credible DT that has experienced on this matter hence @holydadkness can handle this case.

Your explanation nows contradict to the general description of the OP about his case. I’m confused on why he needs to fake his identity while is playing in Vietnam mirror link while he is a Vietnamese. There’s no reason to fake identity since he is a Vietnam resident.

Will you allow if the user submit another type of valid ID but should be the same info on the previous one that he submit to make sure that he telling the truth?

Hi bro. Dont trust this Scam sites. I dont fake identity. Cause Iam Vietnamese . I have no reason to do that.
I deposite money by my bank account and crypto too.
All the scammers said that is not true. If my account have problem. Why they notice immediatly. I played game 1 day. Then I make withdraw.
No problem from me. They dont want pay for the winner. That is all
My ID can be check or meet me anywhere . I think these scammers wont do that.
I dont have free time to tell with all people here. . Only want play live casino with a trust bookmarker. But unlucky I met a scam site.!

Players cant cheat with bookmarkers. Live casino. Nerver.!
I reported this scamsite to other groups in VietNam. There are many people like me. Mean Iam not a problem.
They are Scammers