Correct me if I’m wrong but the user that you mention is in-charge only on Stake signature campaign which you can verify their role on the OP of Stake sig campaign thread.
I never saw any user that deals with Stake issue related to players. Stake has their own forum which an admin is more active on dealing with issue like this. So far Stunna is the only user that personally deals with user problem here in the forum but right now he is not active anymore.
Maybe try to ping your manager to see this case.
Your not entirely wrong when you say this only that, you failed to recognize the difference between, signature threads and an Ann thread.
Eventually, stake has both as are many services that are run on the forum.
stake.com do have users that are bestowed upon to manage different sections of its promotions on the forum, while there duties are shared, you would find that, each of them are more than capable of relaying complaints to the support system.
It’s always best chance to take on the Ann thread for your complaints should you not have better chances with live support. That’s partly why there is even an Ann thread. It doesn’t just serve promotional purposes but, also issue resolutions.
Stuna does in fact functions in that capacity still.
What I’ll say to OP is that, I don’t know how long your complaints might have been let on the shelf, you didn’t provide any screenshots of your conversation or what error message your getting but, those might help for better understanding of what the challenge is and how to deal with it.
Also, don’t go about logging too many complaints if their is a time frame for responses. You can be patient with the support to get back to you on mailing services.