By sharing this publicly, I’m not just looking for a solution for myself. I want to:
a) Get Bitcasino.io to rethink how they handle VIP player concerns and serious loss investigations.
b) Raise awareness among other players about the need for transparency and real customer service in online casinos.
c) Push for a bigger conversation about what standards should be in place for VIP treatment and account security.
But i would like to insist on my point, you are the customer here, and as Highroller you deserve the best treatment, you are the VIP customer for the casino, and if the casino doesn't make you feel comfortable then there are 2 options.
1.- Move to another casino that knows how to deal with VIP users.
2.- Ty to convince the casino about giving you a better treatment, but is not your job to do this, it should be the casino's job to detect the high rollers and to have an engagement strategy for them.
I do play at other casinos, Stake being one, and more frequently than Bitcasno, and have very few problems there, if any (other than I'd like to win a bit more lol)
But seriously, when you've poured millions into a casino and they turn around and treat you like crap, it's not just about finding a new place to play. It fucking sucks, plain and simple.
It's not about getting better treatment or jumping ship to another casino. It's about the fact that after all that time and money, they couldn't care less. That stings, you know?
I'm not here whining about not getting enough perks or whatever. I'm talking about basic respect and decency. When you've invested that much, you expect at least a bit of consideration when shit hits the fan.
Yeah, I could just move on to another casino. But that doesn't solve the real problem. It doesn't make what happened any less shitty. And it sure as hell doesn't stop it from happening to someone else.
I'm sharing this because:
This crap needs to stop, not just for me, but for everyone.
Maybe it'll wake some casinos up to the fact that we're actual people, not just walking wallets.