Quote from: Coin_trader on September 02, 2024, 12:25:19 PM

[...]I hope credible DT that has experienced on this matter hence @holydadkness can handle this case.[...]

I'm not a dad [yet], LOL. But thank you for having me in your mind, it means a lot for me.

This thread has come to my radar for a while [as I haunt this board and sweep it on daily basis, thus there is small to zero chance I am not aware of new cases and/or not reading them unless I deliberately do so] but I deliberately leave this thread alone¹ and only gave them a read now, out of curiosity, and didn't realize that my service was asked since the mention failed to reach me. Otherwise, I'll jump in right away the second TG pinged me [not blaming you or anything, Coin_trader, in fact, I really appreciate your gesture, just explaining why I didn't come right away once I am hailed as how I usually do]

Moving to the topic, BK8.Official, not that I [or perhaps other DT members] didn't want to help verifying, but these attempt to prove that an evidence was fabricated and DTs' help was asked by casino rep. to validate their findings has been made many times in the past. However, the general understanding for each and every one of those request were that it'll be a very heavy burden to the DT who validate the evidence.

Not only they most likely don't have a means to decide whether a document is valid or fabricated, on previous case [a very old one] where someone actually dared to jump and help, he's very close to get a backlash; the case went verified by an ADR instead of the DT, and the player accuses that the mediator is in bed with the casino. And this is an ADR who validate the casino's findings. CG, if not AG.

It's not that hard to imagine what will that cheating user will say and do and all if the one validate it was that poor DT instead.

So... is it possible to resort to a video KYC where the player shows his ID [thus, you can see that the ID is the same as the player who hold it] and you have some interview with them?

I'll advise us to try this before we jump to DT verifying the proof. Let's use that as a very last resort. And... suppose... suppose that we have to go that way, I'll mull over to be of service. In the meantime, please heavily consider the video verification.

Anyway, several trivial things to clarify and address in general before moving to the situation:

First, evidence in foreign language [vietnamese in this case], a friendly tips [not trying to sound patronizing and being a smart ass, just sharing a very neat trick] Google have this very useful APK called "Lens". It's basically Google translate on steroid. You can hover your camera to probably anything and they'll automatically show the text in english [or other preferred language]. You can also upload an image instead of hovering your camera, and it'll provide you similar result. And works as an OCR too. As well as giving you a Google search result for the image you took. Have I mentioned steroid?

Second, about weird link, though it's already proved that it is indeed their official link, but perhaps a little explanation [from what I know so far] will be a good thing for future reference and an addition of trivial fact on readers' mind; FAIK, many online casino who operates in SEA countries, whose law prohibit gambling activities, do this trick to slip away from their govt. who actively censored and shut down sites.

As a result, online casinos has a lot of these "burner sites". They have a landing page who will bounce their player through several sites before redirect them to the working one. [source: not "trust me, bro", I actually have a conversation with and an explanation from a Cambodian casino owner about these... weird names --that basically didn't even reflect the name of their casino-- when they asked for some help]

It's just a practice of hypocrisy at its finest; the govt prohibit gambling activities and actively purging gambling sites while their legislative and consecutive staffs, the one who literally made and enforced these laws, actually played some. IIRC there was this case of an Indonesian councilwoman who caught on CCTV played slot during their council meeting. She said it was candy crush, and 9gag jumped to ridicule her, she's quite a topic for a few days on that platform.

¹ so umm... why don't I jump into this case the first time it appeared on the scam accusations board and leave them for days, not even touching them?

Well, I previously tried to extend my hand and help a situation happened with a player and this casino, asking them to provide proof to validate the claim and perhaps to move the case to this board, where it better fits the nature of their post. Instead, I got a very hard slap that wake me up, that I am no one, and that my help is quite likely not needed [or welcomed].

So, not wanting to step on anyone's toe [because apparently, not everyone wear a steel-toed boots like me] by trying to mediate a situation where I am not invited [and hey, I already have a lot of cases with casinos on my plate, so I think shying away from one casino will actually do me a favor] I deliberately made myself scarce from anything related to this casino... until I am being summoned.

After all, I am nothing but a humble servant of this forum, LOL.