This is the exact procedure for the player to follow when he plays and suddenly encounters some unfair action by the casino administration from his point of view, and it always happens that way. However, the investigation of a difficult situation then drags on for a long time and in some cases generally ends with a long correspondence with the support and a list of all sorts of points of the rules, their interpretation, sometimes the laws on consumer protection in force in the casino's jurisdiction, and so on. However, all this is quite traumatic in psychological terms for the player, who believes that the casino has acted unlawfully towards him and that he has been offended. Everything ultimately comes down to a huge loss of time for the player on these claims and correspondence with the support and very rarely ends with some kind of payment to the player of the money he lost (as he himself believes) and sometimes material compensation for moral damage. All these are extremely rare cases simply because experienced administrators, managers and lawyers of any serious casino understand the intricacies of difficult situations that arise for players when using this casino much better than the player. And naturally it is much easier for them to prove their case to the injured client, including in court.
Indeed things are like that, for us we do not go that far, what causes greater concern is that in some cases there are players who are trolls and invent cases to scam the casinos, that is why most of the time the casinos are the ones who have the reason, now the players have to do things that go further, I always recommend that when there is an accusation of fraud, review the coughs very well, apart from everything always see the threads of this casino in the forum, and of course the screenshots, but what you say is real, wasting time, stress, everything becomes a big problem, well a nightmare, they are very difficult things to face.
Unfortunately, I know from my own experience how disgusting it is to communicate with support of various business structures so that they can somehow help you solve the problems that arise in your life, which are caused by the use of their service. In such contacts, there are always a lot of formal answers that do not solve the problem, but rather constantly clarify, supplement, explain something and perform other completely unnecessary actions. But these actions do not lead to a solution to the problem, but simply create a bitter aftertaste and a disgusting attitude towards the support and the service itself. And when the issue concerns even small amounts of money, then everything becomes almost insoluble. I spit and swear at a number of such business structures (well, I will not remember them here, since they have already frayed my nerves quite a bit) and of course I will never use their services again and will also dissuade other people from using them.
Perhaps all these sorting out problems is one of the rather unpleasant moments in the life of anyone who has encountered this.
The only thing that could possibly be worse would be actual legal proceedings.
One of the main reason on why i dont usually reach out specially if their chat support is really that having a BOT that would answer it out and providing those the same words all over again. Even if you would really be making up some directly support email then it is really just that somewhat too slow on process or having tons of ways or other methods mentioned without having that direct solving of the main issue or problem.
On the moment that you cant be able to directly understand on whats happening then it would be ideal that you would be posting up into this forum specially on the time or moment that you cant understand on the things that they are doing or on how they do act. Usually these platforms will really be fasten up the process on the moment that they do have those pending accusations specially if its show or publicize into this forum.
Speaking about being true or not then this is something that will be questionable because usually newbie accounts are the ones who do make out some issues or complaints towards on a site.
If it was that a known site then it would be raising up tons of questions and the community will really be finding some feedback on the accused and if there's no words given and the proofs provided
where true and solid then this is where the community will really be making up those bad impressions due to those legit accusations.