Quote from: wildpatola on September 05, 2024, 11:58:56 AM

I recently signed up on Trustdice and placed a couple of sports bets on their platform. I only have one account and was just trying out the platform as I can see they sometimes have better odds on the sports I bet. After trying to withdraw, they blocked my account and accused me of multi accounting. I told them I could provide KYC but there are still no response until now and I cannot access my account anymore. I use my phone to bet and use mobile data since I'm out of the house most of the time I bet, will that trigger an IP issue since it's a public IP? I see that some people also faced the same problems but were able to withdraw their funds.

Email from Trustdice:

Dear user,

We regret to inform you that after an investigation your TrustDice account has been banned and the funds were confiscated, this decision was taken according to the following terms and conditions:

   • 3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting our support team via the Live Chat. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.


Best Regards,
TrustDice Compliance Team

Super weird. Try reaching out to their ANN thread. Some managers are responsive on these threads. Broadly, I feel that it will take you a lot of time to get this resolved. Easy 1 week. Are they letting you withdraw your money?
Alternatively you can check out Gamble-Fi projects, where multi-accounting is a norm.