It helps further if either side or both of them could show proof to back up their claims, but sadly at times, since casinos have the system and have locked the accounts of the customers, they have little to back their claims up and I don't see how that is their fault.
That's how it is, and also a player can't be taking screenshots every time he plays to see if he's going to get scammed, those are things that are already in the casino, I'm sure that each casino has the history and even video of how things really were, and that's what should be presented, because it's difficult for both, for the casino and for the player, I think that if it were done that way there would be a lot of transparency, that each game Session could be recorded for both.
Turns out you cant always count on a casino's records to tell the whole truth. I mean, sure, theyll show some stuff that happened, but we gotta remember they might skew things to protect themselves when needed. Casinos dont wanna look shady, right? So if something weird went down, dont be shocked if the logs somehow dance around it.
Cant say I blame them - bad publicity kills profits - but still, take their records with a grain of salt. They hhave an interest in protecting their reputation and avoiding negative publicity.
You have a good point, I only wish casinos could be fair to their customers and not be selfish for the money they want to gain in excess. Have you ever seen casinos locking the accounts without money? Don't they catch such accounts of wrongdoings, if at all?
To buttress your point, they can't blatantly cheat and would be bold to come out to say we deliberately cheated a customer, that would be so absurd, that they would want to cover up, that's the truth. But at times when the cheating is obvious and social media/websites are mounting pressure, they might change their stance and resolve it.
Notwithstanding, I will always say that we should know our own minds and not that of a company you are not even in control of, trust is deep. Again, we should not automatically side with the customer, and let both sides tender their allegations and defence, then people can weigh in and know the innocent and faulty side to get justice for the oppressed or wrongly accused, simple!