Quote from: logfiles on September 07, 2024, 11:16:21 PM

Quote from: wildpatola on September 07, 2024, 10:01:45 AM

I kept going back and forth with the support. I kept asking what were the supposed duplicate accounts involved and what's the proof that it's mine but they wouldn't answer. They just keep insisting that I have a duplicate account.

https://ibb.co/NZhRRVc

It seems to me that you are going to need the help of third party mediators. Here in the forum, we may not help you that much since the other party won't release the evidence. Create a complaint in mediator platform like Casinoguru or askgambler who will write to them to respond to the accusation.
1. https://casino.guru
2. https://www.askgamblers.com

Thank you. I'll do that.

Just an update also, they got back to me again saying that they can't disclose the accounts that they accused me of my duplicates.

So they're saying I committed a crime but they cannot show me the evidence for privacy reasons. What? Since they're very sure that I have duplicate accounts, I was just asking what are those accounts. So for privacy reasons, they cannot give me this list, what's the point if it's supposedly my accounts?

https://ibb.co/d2qRMqC