Quote from: ka02 on Today at 09:13:57 AM

Based on community advice, I attempted to resolve the issue through casino.guru, but unfortunately, my complaint was rejected, and the mediation failed.

The reason my complaint was rejected is that I admitted to using a VPN, which is prohibited by Betcoin.ag's terms. Despite explaining that the VPN was only used to access Twitch, they considered this a violation of the rules and potentially indicative of multiple accounts, which led casino.guru to be unable to assist further.

When I submitted my complaint, I truthfully answered that I used a VPN, but this usage is unrelated to my gambling activities. I explained that I used the VPN because my country cannot directly access Twitch, and the casino's live streams cannot be viewed in fullscreen. My VPN use was solely to enhance my viewing experience and had no impact on my gambling activities.

According to Betcoin.ag's terms 2.8.9, while using a VPN may lead to account suspension, the terms do not explicitly state that all funds within the account must be forfeited. I believe that the use of a VPN did not affect my gambling activities, and therefore, my account funds should not be unfairly withheld in the absence of any actual violations. Thank you.

https://i.postimg.cc/pd0PrQhf/0.png

Technically, you've wasted your one-and-only-one-so-choose-wisely ADR, of which the final ruling is --technically-- in favor of betcoin. But let me try to page Davis later tonight, see if he's willing to consider that attempt with CG as a failed attempt and didn't count it in, thus allowing you to reach AG and they'll be willing to address that matter.