Thank you, I will start a dispute with CasinoGuru now, is it just raising it through their "complaints" section?
To be clear of any confusion, it should be through their "profile page", clicking the "safety index explained" tab, and click the orange "submit a complaint" button as shown below:
It'll most likely take a couple of days before the dispute can be deemed as fit for a complaint by their mediator and made available for public eyes.
Thank you very much, submitted the dispute a few days ago and it seems it is public now, I hope this can be resolved this way...