Quote from: TribalBob on Today at 03:43:09 PM

Quote from: DonnaMel on September 14, 2024, 08:26:31 PM

Quote from: Odusko on September 14, 2024, 07:37:24 PM

Quote from: DonnaMel on September 14, 2024, 07:04:06 PM

the point is not if I made a mistake or not. Because I admitted already I made a mistake opening the second account and apologized for it. No question about it, it's against the terms and I was wrong.
the point is also not if I can keep my winnings, because they have already been voided.

the only point is that Shuffle promised me that I would get my deposit back, and it has been sitting in my account already for 7 months now but I still can't withdraw it.
If they never intended to let me keep my deposit, then I wonder why they didn't just close the whole account and confiscate all funds. But the fact that my 111mbtc balance is still sitting in my account which is still open suggests to me that they still intend to let me withdraw my deposit.
I am trying to figure out what they still need from me in order to make good on that promise, or if they want to go back on their promise and confiscate even my deposit.

I am not getting a clear answer per email after many tries, so I hope to get their attention with this topic finally to know what my fate will be.

So I am hoping one of their members will answer in here soon.

Just as suggested by some other members earlier, I think you should also make a post about your case on the shuffle ANN thread so that you can widen your scope to get the attention of the shuffle team as quick as possible, and I think also that since you already received the deposits back into your account, the team will definitely allow you to withdraw the balance eventually, because if their don't want to give back your deposits their won't have created it to your shuffle balance before being unable to withdraw, also if your account is ban from withdrawing, the best thing the team can do is to get your other wallet and get the equivalent of your deposits credited into that wallet and that will settle the whole thing.
Shuffle is one of the known cryptocurrency casino that we have around the forum and I believe a simple case like this won't be difficult for them to resolve and move on, so reaching them directly via pm and also through their official thread, next time you can try to share some evidence of your transactions and other documents that can help hasting your case.

I have now done that.

Is there any direct response?
Actually it is difficult to get your money back because you have stated that you have violated their rules, just consider this a valuable lesson for you in the future not to repeat it again,

The only thing that is surprising about what the op said is that if what he says is true that the shuffle released a promise to return the money he put in, why did it take 7 months?
Also, what I also know is that the support of any crypto casino does not make any promises in such issue scenarios of their clients on their gambling platform.

So, I also doubt about such things that the fund that was deposited in shuffle casino will be returned, siempre, they will hold the policy and rules that they have in their casino.