Hello Bitcointalk;
Since last week there have been some issues about the sportsbook on Rollbit. I thrice couldn’t cashout because of issues with the sportsbook and had the answer they don’t compansate losses, and I said okay. But what happened today is behind any meaning and an elaborate scam by using the term ‘they are having problems’. These problems also cost me 3000$+ this week alone. This time is different, my bet is not cashed out or anything as you can see I contacted the support. What took so long is the scam going on, after 20 minutes what I saw is 69 usd on my balance instead of 990, which is a big insult to a player like this. And I know they will continue on this by saying bla bla. I am thinking of pressing charges, what stops me is the amount is low. That’s why I came here to show everybody what rollbit is. I expect a representative to come and solve this issue. Robot replies from the support is not enough for me anymore since I am hundreds of thousands down on this site; I don’t deserve this.
https://ibb.co/ZmS8RCc ( after match ends my balance can be seen and it’s open)
https://ibb.co/Qks2X0c (20 minutes later what happened)
https://ibb.co/B4s3nGv (talk with the support before and after the incident 1-2-3)
https://ibb.co/qytF21Bhttps://ibb.co/DtwtbTJThanks.
There were small delays with settlement of bets yesterday which have seen been resolved by the provider.
In regards to the bet displaying as cashed-out, this would mean you clicked cash-out during the game.
At the time it may have displayed as not cashed out due to the small delays, however it would have cashed out at the time you requested it, and just took a while to acknowledge you requested the cash-out.