Quote from: Pmalek on Today at 05:09:11 PM

Quote from: Solo6R on Today at 02:40:55 PM

That being said I've since learned that ColdCard policy states that they don't make customers send their devices back, so I'll just wait for the new one to arrive and just restore my backup to it. No need to move my BTC anywhere.

That's even better, and it's a good policy. It's safer for the end-user than being forced to send the hardware wallet back, not knowing who will look at it and what could happen. Your problem occurred on Friday. It's now evening hours on Monday. Did someone reply to you from Coldcard's support and what did they say?

I have not received a response yet. Support email went out on Friday and they say 1-3 business days for a response. So between today and Wednesday I should hear something. From what I've read from other users in the past, a new unit is shipped out and issues resolved. Not one of them when asked (these are mostly reddit posts I'm reading), has said they were told to ship their broken wallet back, most stating they were told NOT to. Being that it's under warranty still I imagine this process will play out similar, if not identical. I will update here however.