Quote from: Pmalek on Today at 12:05:18 PM

Quote from: Solo6R on September 16, 2024, 06:10:17 PM

And just now received confirmation that my replacement was on the way. No questions asked. I will say that's some top notch support for the industry.

That was quick. Good for you. It's a positive sign that Coldcard decided to send you a replacement device so fast, but it's also a bit worrying. You must have made a compelling case for them not to ask photo/video evidence and have you run through various possible fixes first. I said worrying because it seems they know exactly what happened and that it can't be fixed remotely, and it's also not something new to them. Still, this is the first case I remember seeing on Bitcointalk.

Well I sent them photos and the above posted video with the original support ticket, preemptively. Try to save us both some time.