To give a better understanding, OP made a post on their ANN thread too, and their representative has addressed to the matter with their defense, I've asked them to move their discussion to this thread and provide supporting evidences. For the time being, I'll add this to my list.
First of all, I want to assure everyone that there is no scam anywhere in our system, and there never will be. This user created an account yesterday and deposited $30, then $100. The first two deposits were properly used, and the playing was normal and acceptable in accordance with our terms of use.
After that, he discovered a small loophole and decided to exploit it using an automated bot. He then deposited $200 in ETH, used the bot, and wagered 13,533 within 20 minutes and quickly initiated a withdrawal to exit.
Despite this, we still wanted to engage with him in a conversation to see how we could reach a peaceful resolution. Instead of accepting our overture, he quickly started threatening us with blackmail. We were forced to block his account because he consistently defaced our public chat room and attempted more nefarious activities. We simply blocked the account to protect our system from further violations, which was our last resort.
Later, he seemed to accept that he was using an automated system but argued that even if he did, that he did not gain any advantage from using it.