Quote from: Betflexi on Today at 08:04:47 PM

Quote from: holydarkness on Today at 05:16:14 PM

To give a better understanding, OP made a post on their ANN thread too, and their representative has addressed to the matter with their defense, I've asked them to move their discussion to this thread and provide supporting evidences. For the time being, I'll add this to my list.

Thank you for your time. We would like to address the allegations made by this user regarding their experience on Betflexi.com. The following points outline the behavior of this user and highlight clear indicators of ulterior motives and malicious intent to exploit our platform.

Unusual Activity within 20 Minutes:

The user registered on our platform and played first sets of games normally. After that, he made 200 USD deposit in ETH and within a short period of just 20 minutes, played hundreds of games. This level of activity is suspicious and highly indicative of the use of automated systems to exploit potential loopholes, as no human player could naturally engage in such rapid gameplay.

Immediately after completing this suspicious flurry of activity, the user hastily requested a withdrawal, seeking to exit the platform before any further review of their activity could be conducted.

Quick Escalation to Blackmail:

Upon being confronted with violations of our terms and conditions, the user swiftly turned to blackmail. Rather than engage in a dialogue or dispute resolution process, they immediately threatened our platform and, within just 5 minutes, had already created a scam accusation thread on Bitcointalk. This rapid escalation is not the behavior of a genuine user but rather of someone who had a preconceived plan to harm our platform’s reputation if their exploitation attempt was discovered.

No Interest in Contacting Support or Management:

At no time did the user attempt to engage with our support team or discuss their case with management, despite the availability of multiple channels for dispute resolution. Instead, the user hastily proceeded to publicly accuse Betflexi.com of misconduct, which indicates their intent to damage our reputation rather than resolve any legitimate concerns.

Familiarity with Bitcointalk Rules and Behavior:

The user demonstrated a comprehensive understanding of Bitcointalk’s rules and practices, suggesting that they are likely an experienced forum user. However, they chose to create a new account to post their accusations. This behavior raises the question: why did they not use their established account? It is probable that they wished to maintain anonymity and distance their regular account from any involvement in exploitative behavior.

Failure to Follow Legitimate Channels:

Betflexi.com provides explicit contact information, including an email address for dispute resolution. The user opted not to use this route, further confirming their bad faith. A genuine user, if they felt wronged, would have utilized the proper communication channels before resorting to public accusations.

The behavior exhibited by this user strongly suggests malicious intent from the outset. They did not interact with our platform in good faith and instead exploited loopholes while preparing to tarnish our reputation as soon as confronted. We urge the community to consider the facts and discern this attempt to manipulate public opinion.

Betflexi.com remains dedicated to offering a fair and transparent gaming environment and takes all claims seriously. However, we will not be intimidated by baseless accusations made by bad actors attempting to exploit our platform.

Finally a casino rep that is making a detailed reply, I really appreciate that. Other reps always make a short reply, providing no further explanation of what's going on. It's refreshing to see some people take cases like this serious.
What's also alarming is how people want to use our forum to make these accusations. How do they even find it or are they just an existing member and use an alt account?

Guess the ball is on OP's side now and he has some explaining to do.