I don't think it's 13533 wagers. I think it's 13533 wagered amount.
It’s clearer now since I read their reply (could be from a rep too) where they mentioned you deposited $200 and wagered 13,533, without the "$" sign. That’s why I’m assuming it triggered the system to flag your account for using a bot.[...]
I think we can agree that it's safe to assume that
dripstoil was referring to wager amount, not betting times.
Betflexi explained it "better" on their response on this thread,
[...]
Unusual Activity within 20 Minutes:
The user registered on our platform and played first sets of games normally. After that, he made 200 USD deposit in ETH and within a short period of just 20 minutes, played hundreds of games. This level of activity is suspicious and highly indicative of the use of automated systems to exploit potential loopholes, as no human player could naturally engage in such rapid gameplay.
Immediately after completing this suspicious flurry of activity, the user hastily requested a withdrawal, seeking to exit the platform before any further review of their activity could be conducted.[...]
"Hundreds of games", not "ten thousands of games".
OP, though I can't see if this is relevant to your situation [yet], to be clear of any doubt, for future reference, and to get a better context of your situation, what resolution method had you made before escalating it to the forum? Just the chat on their chatbox as shown on your screenshot? Live support? Email? PM their rep?